Privacy Policy

Effective Date: October 13, 2026

1.1 Introduction

MicroPros Lab Inc. (“MicroPros”, “we”, “us” or “our”) respects your privacy and takes reasonable steps to protect personal information collected through our website, online store and customer communications.

This policy explains how personal information may be collected, used, disclosed and protected when you visit our website, contact us or purchase our products, subject to applicable Canadian privacy laws.

1.2 Information We Collect

Depending on how you interact with us, we may collect:

  • Name and billing and shipping addresses.
  • Email address and telephone number, if provided.
  • Order details, purchase history and transaction information.
  • Customer-service correspondence and product complaints.
  • Technical information and website usage data, where applicable.

Payment information may be processed by third-party payment providers. Do not email full payment-card details to us.

1.3 How We Use Personal Information

We may use personal information to:

  • Process payments and fulfil orders.
  • Arrange delivery and provide shipping updates.
  • Respond to inquiries and complaints.
  • Maintain business, transaction and tax records.
  • Improve website functionality and security.
  • Prevent fraud and address technical problems.
  • Meet applicable legal and regulatory obligations.
  • Send promotional communications where legally permitted and any required consent has been obtained.

1.4 Disclosure of Information

We may share necessary information with payment processors, shipping providers, website and e-commerce service providers, IT or analytics providers where used, and professional advisers.

Information may also be disclosed when required or authorized by law.

We do not sell customers’ personal information.

1.5 Cookies and Website Analytics

Our website may use essential cookies or similar technologies to support shopping-cart operations, checkout and website security.

If analytics, advertising or other non-essential tracking technologies are used, we will provide appropriate notices and obtain consent where required by applicable law.

The specific cookies and tracking tools used depend on the website configuration.

1.6 Data Security and Retention

We take reasonable administrative, technical and physical steps to protect personal information against unauthorized access, loss, misuse or disclosure.

Information is retained only as long as reasonably necessary for business, legal, recordkeeping and dispute-resolution purposes. No method of electronic storage or transmission can be guaranteed to be completely secure.

1.7 Your Privacy Rights

Subject to applicable law, you may request access to or correction of personal information we hold about you, or ask questions about how it is handled.

To make a privacy-related request, contact info@microproslab.ca. We may need to verify your identity before responding.

1.8 Third-Party Services

Our website may use third-party payment, shipping, analytics or other services. These providers may process information according to their own privacy policies and applicable legal requirements.

Information may be processed or stored outside your province or Canada, depending on the services used.

1.9 Promotional Communications

Commercial electronic messages will be sent in accordance with applicable law. Where consent is required, we will obtain it. Promotional emails will include an unsubscribe mechanism.

You may continue to receive necessary transactional messages concerning orders, delivery, product safety or customer service.

1.10 Changes to This Policy

We may update this policy to reflect changes to our business, website, service providers or legal obligations. The latest version should be published on our website with its effective date.