Shipping & Return Policy

3.1 Order Processing and Shipping

MicroPros Lab Inc. sells CSK DigestPro™ probiotic products for pets and cattle and ships orders to eligible addresses within Canada.

Orders are generally processed within 24–72 hours after payment confirmation, excluding weekends and statutory holidays.

Once an order has been dispatched, please allow approximately 3–7 business days for delivery, depending on the destination and courier service.

These timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to weather, courier operations, remote destinations or incorrect delivery information.

Where we become aware of a significant delay, we will provide an update where reasonably practicable and address the order in accordance with applicable law.

3.2 Shipping Charges

Shipping charges are calculated according to package weight, destination and available shipping service.

Applicable shipping charges and taxes will be displayed before the customer confirms the purchase. Promotional shipping offers apply only where their stated conditions are met.

3.3 Order Cancellations

If you wish to cancel an order, please contact info@microproslab.ca as soon as possible and provide your order number.

We will accommodate cancellation requests where possible. Orders that have already entered fulfilment or been dispatched may not be eligible for routine cancellation.

However, this does not restrict any cancellation rights or other remedies available under applicable consumer-protection laws.

If MicroPros cancels an order after payment has been collected, an appropriate refund will be provided.

3.4 Change-of-Mind Returns

Customers may request a voluntary change-of-mind return within 30 calendar days of delivery, subject to the conditions below.

To qualify, the product must be:

• Unused.
• Sealed and unopened.
• In its original packaging and condition.
• Returned after authorization from MicroPros Lab Inc.

Due to the nature of probiotic products, opened products are generally not eligible for voluntary change-of-mind returns because opening or improper handling may affect product integrity.

These restrictions do not limit any rights or remedies available under applicable law, including eligible claims involving defective, damaged, incorrectly supplied, unsafe or misrepresented products.

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless MicroPros agrees otherwise or applicable law requires a different arrangement.

3.5 Return Authorization Procedure

Before returning any product, contact info@microproslab.ca and include:

• Your order number and purchase date, if available.
• Product name and package size.
• Reason for the return.
• Photographs, if the product is damaged or incorrect.

If the return is approved, we will provide return instructions and an authorization reference.

Please do not send products to our business address unless we have confirmed that this is the correct return destination.

3.6 Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

For voluntary change-of-mind returns, MicroPros aims to process approved refunds within 30 days after the return process is completed. Refunds arising from statutory cancellation rights or other legal obligations will be handled within the applicable legal timeframes.

Original shipping charges for change-of-mind returns are generally non-refundable, except where required by law or where the return results from an error attributable to MicroPros Lab Inc.

3.7 Damaged, Defective or Incorrect Orders

If your order arrives damaged, appears defective or contains an incorrect product, contact info@microproslab.ca promptly.

Please include your order number, product name, package size, batch or lot number if available, a description of the issue and photographs where possible.

We will investigate the concern and may request additional information or a product sample. Depending on the findings and applicable law, an appropriate resolution may include a replacement, refund or other legally required remedy.

A product will not be denied a legally required remedy solely because it has been opened or its packaging has been damaged.

3.8 Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will investigate the issue with the courier and work toward an appropriate resolution.

Nothing in this policy excludes or limits mandatory consumer rights or remedies under applicable Canadian federal, provincial or territorial law.